CRM & loyalty
Every bill builds a guest history. Use it to reward regulars, win back the ones drifting away, and see what people actually think.
Riya S.
+91 98••• ••210
42
Visits
Rs.18k
Spend
320
Points
Inside CRM & loyalty
Know every guest - segments, loyalty points, memberships and feedback.
- 01
One profile per guest
Order history, usual drink and spend, gathered from billing rather than a separate form to fill in.
- 02
Segments
Guests group themselves into New, VIP and Lapsed as their behaviour changes, ready to be reached.
- 03
Points and memberships
Earn points per spend and redeem them against a bill, or sell a plan with a standing discount.
- 04
Feedback
Ratings and notes come back attached to the order they refer to, so a complaint has context.
The rest of the platform
Every module works together - none of this is an add-on.
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